Privacy Policy

Charter Forex is a product of Charter Fiduciary Administrators (PTY) LTD an Authorised Financial Service Provider FSP No 14204.

Charter Fiduciary Administrators (hereafter “Charter Fiduciary Administrators”, “we” or “us”), is committed to protecting the privacy of everyone who interacts with us, and this policy sets out our commitment to you on privacy.  Your right to privacy and security is of the utmost importance to us therefore we shall take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, even when you are no longer our customer of Charter Fiduciary Administrators, or any other Charter House Group company. 

Personal information includes information that relates specifically to you, including your name, contact details, age and identity number, your assets and liabilities, your income and your payment records. Other information such as banking, taxation status and all related information that is within our knowledge will also be regarded as personal information.

Through the use of this website, completion of application forms, electronic mails, telephone calls, third party verification services or the use of Charter Forex or related party services, your personal information may be collected. 

Charter Fiduciary Administrators collects personal or other information to:

  • enable us to identify you;
  • process your instructions or requests;
  • comply with our obligations to you;
  • analyse and identify your needs to enable us to ensure we meet your requirements;
  • send you promotional material or details which may be of interest to you which may include promotional information relating to products, promotions, news or services of a party related to Charter Fiduciary Administrators, but only if you have indicated that you wish to receive more details of the related party products. 

The information that you choose to disclose to Charter Fiduciary Administrators is important to us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. We store personal information collected through our website in a safe place and no person outside Charter Fiduciary Administrators, related parties or specific service providers can get access to it.

Charter Fiduciary Administrators undertakes not to sell, rent or provide your personal information to unauthorised entities or other third parties (other than specific service providers), for their independent use, without your consent. 

With your consent, Charter Fiduciary Administrators may use your personal or other information to inform you about products, services and special offers from us or related parties, that may interest you. This will be done either by post, electronically or text message.

You may at any stage withdraw your consent at any stage, should you no longer wish us to use or share your personal information with a related party.

Charter Fiduciary Administrators may use third parties to provide support services to us. These service providers have to abide by our privacy policies.

The Charter Forex website may contain links to or from other websites. Although we attempt to choose credible websites, we are not responsible for their security and privacy practices or their content. We suggest that you remain updated on the privacy and security statements on these websites.

We may disclose your personal information: 

  • when we required by law or by orderof court
  • in order to protect our rights
  • if public interest so requires
  • with your implied consent

Charter Fiduciary Administrators may use cookie technology on some parts of the Charter Forex product website. The word “cookie” refers to information that saved on your hard drive or Internet browser each time you use the Charter Forex website. Cookies make it easier for us to provide efficient online services. 

The Charter Forex website contains links to third party websites which may set a cookie when you are logged into their website.  In addition, the Charter Forex website utilizes third party services such as Google Analytics which may set cookies.

For more information refer to our Cookie Policy.

You may request details of personal information which we hold about you under the Promotion of Access to Information Act 2000.  Fees for access to your personal information are prescribed in terms of this Act.  If you would like to obtain a copy of your personal information held by Charter Fiduciary Administrators, please contact us at

This Policy may be amended from time to time by Charter Fiduciary Administrators in its sole discretion to amend. Please review the Policy whenever you visit this website for any such amendments. The latest version of the Policy shall supersede and replace all previous versions thereof, unless specifically stated otherwise.